Wow, it is not easy for me to do “business as normal.” People are just not there or they are at home and do not have the power to help me. Today I called Union Bank to wire funds to Japan. I have done this many times before with this bank, but they changed their… Continue reading Autonomous – managers have to become coaches

Yes, the world is radically changing. I called a person at Traveler’s Insurance and found out that all of their employees are now working at home, (approximately 30,000 employees.) I spend a good part of my day on the telephone and I find it now very difficult to reach people. It used to take a… Continue reading With people becoming autonomous what is the role of the manager?