Coaching

With people becoming autonomous what is the role of the manager?

Yes, the world is radically changing. I called a person at Traveler’s Insurance and found out that all of their employees are now working at home, (approximately 30,000 employees.) I spend a good part of my day on the telephone and I find it now very difficult to reach people. It used to take a… Continue reading With people becoming autonomous what is the role of the manager?

Employee Development · Lean

A Great Lean Waste – the under-utilization of people’s talents

In the 1800’s, I believe that most men were highly skilled craftsmen or farmers and along comes Frederick Taylor and Henry Ford. They simplified work. Set up the assembly line, and gave people repetitive and boring work. But, Ford Motor became the most successful and one of the richest companies in the world. Almost all… Continue reading A Great Lean Waste – the under-utilization of people’s talents

Lean

Inventory is a waste. To Taiichi Ohno inventory was the biggest waste.

Ohno once said, “At Toyota we have no warehouses.” Toyota wants Just-in-time. You deliver what is needed when it is needed in the quantity needed. Ohno once said that it is better for the entire factory to stop when there are external problems than to have any inventory – buffer stock. Yes, the virus has… Continue reading Inventory is a waste. To Taiichi Ohno inventory was the biggest waste.

Customer Service

Without happy customers, you will not be in business very long.

“You can fool all the people some of the time and some of the people all the time, but you cannot fool all the people all the time.” – attributed to Abraham Lincoln I recommend you stop fooling them. (period) Clearly you should treat all customers with respect, with care and with love. You know… Continue reading Without happy customers, you will not be in business very long.