Wow, it is not easy for me to do “business as normal.” People are just not there or they are at home and do not have the power to help me. Today I called Union Bank to wire funds to Japan. I have done this many times before with this bank, but they changed their… Continue reading Autonomous – managers have to become coaches
Yes, the world is radically changing. I called a person at Traveler’s Insurance and found out that all of their employees are now working at home, (approximately 30,000 employees.) I spend a good part of my day on the telephone and I find it now very difficult to reach people. It used to take a… Continue reading With people becoming autonomous what is the role of the manager?
Milton Glaser died this past weekend at the age of 91. He designed Dylan covers, I Love New York, and hundreds of other famous posters. He was honored by President Obama with an arts and science medal. Milton also designed the modern supermarket; at one time just a big grocery store to now being a… Continue reading Milton Glaser – America’s number one designer
Today, because of the virus and our inability to control it millions of people are working autonomously at home. I call companies and in the past I would get someone in a few minutes, I am now left on the line up to an hour. I am now waiting to speak to someone at Verizon,… Continue reading Autonomy and the Virus
To date, Japan 963 died, USA 124,789 died. The US government is totally ineffectual. Only choice is for industry to become truly socially responsible and act in unison to put our society back together again. 181 of our top corporations made a new commitment to be more socially responsible. The virus has disrupted our society.… Continue reading The virus – June 25, 2020
You add value when you convert raw materials to finished goods. You add value from your knowledge and skill. The opposite is adding waste. Ohno wanted you to just observe and look for waste to eliminate but it is not easy to identify waste. Ohno didn’t always know where waste was hidden. He often went… Continue reading The real key is adding value
I was with Taiichi Ohno at Toyota Gosei and Mr. Iwata his assistant came over to me and said, “I am leaving Toyota Gosei and want to come to America to teach, would you help me?” I said, yes. I arranged with Jake Brake, a Danaher company, to run the first kaizen blitz in America.… Continue reading How to do Lean – the kaizen blitz
In the 1800’s, I believe that most men were highly skilled craftsmen or farmers and along comes Frederick Taylor and Henry Ford. They simplified work. Set up the assembly line, and gave people repetitive and boring work. But, Ford Motor became the most successful and one of the richest companies in the world. Almost all… Continue reading A Great Lean Waste – the under-utilization of people’s talents
Ohno once said, “At Toyota we have no warehouses.” Toyota wants Just-in-time. You deliver what is needed when it is needed in the quantity needed. Ohno once said that it is better for the entire factory to stop when there are external problems than to have any inventory – buffer stock. Yes, the virus has… Continue reading Inventory is a waste. To Taiichi Ohno inventory was the biggest waste.
“You can fool all the people some of the time and some of the people all the time, but you cannot fool all the people all the time.” – attributed to Abraham Lincoln I recommend you stop fooling them. (period) Clearly you should treat all customers with respect, with care and with love. You know… Continue reading Without happy customers, you will not be in business very long.